How to Use Ninja Packs ?


How to use Ninja Packs

Not sure how to send parcels with your new Ninja Packs? Get started with this simple step-by-step tutorial.
Huwag mag-alala, we’re here to help!


1. Buy your Ninja Packs.

You can buy Ninja Packs online here and now,For online purchases, your Ninja Packs will be delivered to you 2-3 business days for Metro Manila.

2. Login to Ninja Dashboard.

Once you have received your Ninja Packs, login to Ninja Dashboard using this link. If you already have an account, simply log in to get started. If you do not already have a Lite account, you can simply and directly sign up here.

3. Create a new order.

      1. Once you have logged in, click on "New order".

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      1. A popup will appear, prompting you to choose an order type. Choose "Create a Ninja Pack Order".

Ninja Packs tutorial 1

      1. A popup will appear, prompting you to choose an order type. Choose "Create a Ninja Pack Order".

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      1. Choose Scheduled Pickup > Enter Pickup address > Add Timeslot > Click Save and Continue.

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      1. You can choose to manually type in your order(s) details ("Type orders via keyboard") or to upload a file (either a .CSV or an Excel file, easier solution for bulk orders) by clicking "Upload a file".

        If you are using a mobile device, you will be directly directed to the single order creation page. The bulk creation option is currently not available for mobile devices.


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      1. Key in your recipient's information. Please fill in the mandatory fields : Ninja Pack ID (printed on your Ninja Packs), Customer Name, Customer Contact, Customer Address and Postcode. If necessary, do also provide us with further information : Cash On Delivery, Customer email and Delivery instructions. If you have several parcels to ship, you will need to create an order each one of them. Click on "+ Add Another" to create a new order. Once you are done creating orders, hit "Save & Continue".

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      1. Once you have reviewed and confirmed all your order details, click "Confirm".

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      1. If you choose to Upload a File (currently not available for mobile):
      2. You can directly upload your file on the popup window. If it is your first time uploading a file, we highly recommend that you download our template (either .CSV or Excel), and fill it in with your recipients' information. To keep the bulk upload process simple, we highly recommend that you keep the column headers as they are in the template.

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      1. If you choose to type orders via keyboard :
          • Key in your recipient's information. Please fill in the mandatory fields : Ninja Pack ID (printed on your Ninja Packs), Customer Name, Customer Contact, Customer Address and Postcode. If necessary, do also provide us with further information : Cash On Delivery, Customer email and Delivery instructions. If you have several parcels to ship, you will need to create an order each one of them. Click on "+ Add Another" to create a new order. Once you are done creating orders, hit "Save & Continue".

        Ninja Packs tutorial 9

      2. Once your file is uploaded, you will need to select a file mapping template. Double check that the template you choose matches with the file you uploaded by clicking the "eye icon" on the right.

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      1. In this example, the column headers (in grey) match template. If you do not see a match, please update your template by clicking "Edit Mapping" on the right. If your template matches, click the "Confirm mapping" button to continue.

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      1. Validate the template choice by clicking "Save & Continue".

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      1. Once you have reviewed and confirmed all your order details, click "Confirm".

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    1. Hip hip hoorray! Your order(s) have been created!

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Note: You do not need to write any information on your Ninja Pack. We will use the information provided in the Order Creation process to sort and deliver your parcel.


4. Track your parcel effortlessly.

With Ninja Van’s proprietary real-time tracking technology, know where your parcel is, anytime, anywhere! Never lose a parcel again! Just visit our tracking page, type in your parcel tracking ID and find out where your parcel is.

5. We'll deliver your Ninja Packs!

Your parcel will be delivered to your recipient's doorstep within 2-3 working days for Metro Manila, and 3-7 working days for Provincial. If it remains undelivered after 2 delivery attempts, your Ninja Pack will be sent back to your return address.

Parcel delivered at doorstep